Once you have read over, understand and agree to the Return conditions below, log into your account, under "orders" find the order you wish to return then click the "Return Items" link and fill out the requested information.
Tunerz Store will not accept any returns after 30 days. Special order items cannot be returned under any circumstances. Returned items must be in new, unused, re-sellable condition, with all pieces included. All returns are subject to approval by Tunerz Store. All return shipping is the responsibility of the customer - all return shipments must be insured, and any loss/damage claims must be filed by the customer. Tunerz Store will not accept returns on: coilovers, electronics, engine internals, turbochargers, superchargers, and turbocharger kits. When approved for inspection, a return will be issued a Return Merchandise Authorization (RMA) number which must be clearly noted on the shipping waybill and packaging. Any incoming shipments without an RMA number will be refused. Items that are approved for return and sent back within 10 days of delivery will be charged a restocking fee of 10% of the cost of the item. After 10 days, accepted returns will be charged a restocking fee of 15% of the item cost. A $10 repackaging fee will be applied to any returns without acceptable packaging. Shipping fees are not refundable. Return shipments must sent to the address designated by Tunerz Store.
*In regards to promotional items; if an item is returned for whatever reason and there was a promotional item associated with that purchase, you will not be refunded the actual cost of the promotional item or any shipping fees associated with that item.*
*If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.*
*For any returns associated with payments made with PayPal, an additional 4% will be deducted from refund amount for fees. *